[Vietnam]Global Bitcoin/Cryptocurrency Trading platform CS at COVEST

[Vietnam]Global Bitcoin/Cryptocurrency Trading platform CS COVEST · 💼 Customer Support ⏰ Full Time 🌍 Remote

580 days ago ✅ 30 applications

About the Company

COVEST is a formal broker trading platform of the world's largest cryptocurrency exchange, "Binance."

About the Job

About the role
• Bitcoin trading platform service operation and CS
• Marketing execution to activate Bitcoin trading platform service

Responsibility
• Improving customer service experience, create engaged customers and facilitate organic growth
• Taking ownership of customers issues and following problems through to resolution
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions

Requirement
• **Please Apply only if you live in Hanoi
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead