👋🏻 Bio
active 1 year ago
Actively looking
Accomplished CX professional with 5 years of experience understanding the various challenges and differentiating aspects of the B2B, B2B2C, and B2C customer journeys to streamline onboarding.
Proficient presentation skills with the ability to articulate complex concepts in simple-to-understand formats.
Entrepreneurial and ambitious mindset with a passion for innovative Web 3 technologies such as DeFi and NFTs.
Adept at maximizing limited company resources to increase revenue while excelling under immense pressure in high-growth environments.
Exceptional go-getter with leadership and conflict resolution experience, focused on optimizing internal processes.
Experienced in efficiently leveraging tools for tracking partnerships, analyzing data, and prioritizing tasks. Tools include SalesForce, Planhat, Zendesk, Looker, Periscope, JIRA, Confluence, Asana, Trello, Notion, and Drive.
Current Location: Sunnyvale, CA
Languages: English
Proficient presentation skills with the ability to articulate complex concepts in simple-to-understand formats.
Entrepreneurial and ambitious mindset with a passion for innovative Web 3 technologies such as DeFi and NFTs.
Adept at maximizing limited company resources to increase revenue while excelling under immense pressure in high-growth environments.
Exceptional go-getter with leadership and conflict resolution experience, focused on optimizing internal processes.
Experienced in efficiently leveraging tools for tracking partnerships, analyzing data, and prioritizing tasks. Tools include SalesForce, Planhat, Zendesk, Looker, Periscope, JIRA, Confluence, Asana, Trello, Notion, and Drive.
Skills:
Operations
Relationship Management
Partnerships
Strategy
Problem Solving
💼 Experience
Senior Customer Success Manager
Wyre
Sales Engineer
WeVideo
🎓 Education & Certificates
Bachelor’s Degree, Computer Science
By University of California, Santa Cruz
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