👋🏻 Bio
active 2 days ago
Open to offers
Marketing professional with solid experience in social media management and customer service, working for
nearly 10 years with companies from various industries and sizes. A specialist in building humanized
relationships, I prioritize an empathetic and welcoming approach, ensuring clients feel heard, valued, and part
of the process. Skilled in resolving demands quickly and personally, avoiding mechanical interactions and
creating genuine connections.
I continuously seek to improve my skills, integrating new competencies and innovative solutions into my
practices. This approach allows me to add strategic value to interactions, contributing to excellent client
relationships and long-lasting bonds
Current Location: Brasil
Languages: Portuguese (Brazil), Portuguese (Portugal), Spanish, Spanish (Argentina)
nearly 10 years with companies from various industries and sizes. A specialist in building humanized
relationships, I prioritize an empathetic and welcoming approach, ensuring clients feel heard, valued, and part
of the process. Skilled in resolving demands quickly and personally, avoiding mechanical interactions and
creating genuine connections.
I continuously seek to improve my skills, integrating new competencies and innovative solutions into my
practices. This approach allows me to add strategic value to interactions, contributing to excellent client
relationships and long-lasting bonds
Skills:
Digital Marketing
Social Media
Content Marketing
Creative Writing
Marketing
💼 Experience
Social Media Analyst [Temporary]
Private Construtora
- Briefing creation
- Social media management (Facebook, Instagram, LinkedIn, Pinterest, YouTube, TikTok)
- Collaboration with creative team
- Strategic planning, copywriting
- Photo and video production for social media
- Metrics monitoring and analysis
- Monthly reporting
- Social media management (Facebook, Instagram, LinkedIn, Pinterest, YouTube, TikTok)
- Collaboration with creative team
- Strategic planning, copywriting
- Photo and video production for social media
- Metrics monitoring and analysis
- Monthly reporting
Social Media Analyst
Instituto Contabilidade Consultiva
- Briefing creation, content and editorial planning for various platforms
- Strategic planning, copywriting
- Customer service (SAC 3.0), live streaming management
- Event coverage, photo and video production
- Message automation via Devzapp
- Metrics analysis and monthly reporting
- Strategic planning, copywriting
- Customer service (SAC 3.0), live streaming management
- Event coverage, photo and video production
- Message automation via Devzapp
- Metrics analysis and monthly reporting
Senior Social Media Analyst
Coala Creative
- Briefing and script creation
- Social media management (Facebook, Instagram, LinkedIn)
- Collaboration with creative and audiovisual teams
- Strategic planning, copywriting
- Monthly follow-ups
- Photo and video production
- Metrics monitoring and analysis
- Monthly reporting
- Social media management (Facebook, Instagram, LinkedIn)
- Collaboration with creative and audiovisual teams
- Strategic planning, copywriting
- Monthly follow-ups
- Photo and video production
- Metrics monitoring and analysis
- Monthly reporting
Social Media Analyst
Buzz.me
- Briefings, strategic planning, copywriting
- Social media management (Facebook, Instagram, LinkedIn, Pinterest, YouTube, X)
- Influencer marketing, client service (SAC 3.0)
- Follow-up, photo and video production
- Event coverage
- Metrics monitoring and reporting
- Social media management (Facebook, Instagram, LinkedIn, Pinterest, YouTube, X)
- Influencer marketing, client service (SAC 3.0)
- Follow-up, photo and video production
- Event coverage
- Metrics monitoring and reporting
Social Media Analyst / Social Media Coordinator
Resultate
- Social media management (Facebook, Instagram, LinkedIn, Pinterest, YouTube, X)
- Copywriting, video editing (Reels)
- Customer service (SAC 3.0), content review
- Monthly metrics and report analysis
- Social media team leadership, training, and performance feedback
- Crisis management on social media
- Task and workflow management
- Copywriting, video editing (Reels)
- Customer service (SAC 3.0), content review
- Monthly metrics and report analysis
- Social media team leadership, training, and performance feedback
- Crisis management on social media
- Task and workflow management
🎓 Education & Certificates
Graduate Degree, Marketing
By Universidade Vila Velha
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