Head of Customer Support with Crypto Casino/Betting Industry Experience at COSMO

Head of Customer Support with Crypto Casino/Betting Industry Experience COSMO · 💼 Marketing ⏰ Full Time 🌍 Remote

69 days ago ✅ 36 applications

About the Company

Cosmo Inc is a dynamic marketing agency specializing in digital strategy, creative services, social media, paid media, e-commerce, advanced analytics, and crypto/NFT marketing. We empower businesses to soar to new heights by leveraging the latest digital trends and strategies, ensuring sustainable growth and success in an ever-evolving market.

About the Job

Role:
We are in search of an Experienced Head of Customer Support who can lead our support team and elevate our customer service standards. The ideal candidate will be an experienced leader in customer support, with a solid background in providing exceptional VIP support, managing high-volume ticket support systems, and developing efficient templates and systems for customer service operations. This role is crucial for maintaining and improving our reputation for outstanding customer service, ensuring that all customer interactions are handled with professionalism and care.

Key Responsibilities:
- Lead and manage the customer support team to provide exceptional service to all customers, with a special focus on VIP clientele.
- Oversee the ticket support system, ensuring timely and effective resolution of customer issues.
- Develop and implement customer service templates and systems to streamline support processes and improve efficiency.
- Monitor and analyze customer service metrics to identify trends, areas for improvement, and implement strategies to enhance customer satisfaction.
- Work closely with other departments to ensure a cohesive approach to customer service and support across the company.
- Train and mentor customer support staff, fostering a culture of excellence, empathy, and continuous improvement.
- Handle escalated customer issues, providing solutions that balance customer satisfaction with company policy.
- Stay up-to-date with industry best practices in customer support and implement innovative tools and technologies to enhance service delivery.

Qualifications:
- Proven experience as a Head of Customer - Support or similar leadership role, preferably within the casino or betting industry, for at least 1 year.
- Strong background in VIP support, ticket support management, and the creation of customer service templates and systems.
- Experience working for an established casino (web2 or web3) or betting platform is essential.
- Exceptional leadership and communication skills, with the ability to motivate and manage a team.
- Strategic thinker with a problem-solving mindset and a focus on efficiency and customer satisfaction.
- Proficient in customer service software and technologies.
- Bachelor's degree in Business Administration, Communication, or a related field is preferred.

Additional skills:
- Capacity to handle high-pressure situations and challenging customer interactions.
- Innovative Thinking: Creativity in improving customer service and enhancing satisfaction.
- Team Building and Motivation: Ability to inspire and lead the customer support team to excellence.

Salary range: $2,500 - $5,000 per month

Benefits of working with Cosmo:
- Opportunity to grow with a team of motivated professionals
- Flexible work schedule
- Remote work
- Service recognition bonuses and more

If you are interested in this opportunity, please apply using the link:
https://forms.clickup.com/37245941/f/13gmzn-15698/W96LUNGZP92X5BTDUH

Application Deadline:
Mar 9, 2024